Destination Guru Tours & Treks

Thank you for being part of the Destination Guru Tours & Treks community (“Company,” “we,” “us,” or “our”). We are committed to safeguarding your personal information and respecting your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal data, please contact us at info@dgtrek.com.

When you visit our website at https://www.dgtrek.com/ or use our services, you entrust us with your personal information. We take this responsibility seriously. This Privacy Policy explains, in a clear and transparent manner, what information we collect, how we use it, and the rights you have regarding your personal data.

We encourage you to read this policy carefully, as it is important. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services.

What information do we collect?

Personal Information You Disclose to Us

In summary: We collect personal information that you voluntarily provide to us, including your name, address, contact details, account credentials, security information, and payment details.

We collect personal information that you choose to provide when you:

Express interest in obtaining information about us, our products, or our services
Participate in activities or features offered through our Services
Contact us directly through any communication channel

The type and amount of personal information we collect depends on the nature of your interactions with us, the choices you make, and the products or services you use.

The personal information we may collect includes, but is not limited to, the following:

Personal Identification Information
First name, maiden name, last name, nickname, identification details, passport number, telephone number, email address, and other similar information provided during your interactions with us.

Account Credentials
Passwords, password hints, and other security-related information used for authentication and account access.

Payment Information
Information required to process payments, such as payment instrument details (for example, credit card numbers) and associated security codes. All payment information is securely processed and stored by Himalayan Bank Limited, Kathmandu, Nepal. Please refer to their privacy policy at https://himalayanbank.com for further details.

You are responsible for ensuring that all personal information you provide to us is accurate, complete, and up to date, and you must notify us of any changes to such information.

Information Automatically Collected

In summary: Certain information, such as your IP address and browser or device characteristics, is automatically collected when you access our Services.

When you visit, use, or navigate our Services, we automatically collect specific technical information that does not directly identify you but may include:

IP address
Browser type and device characteristics
Operating system and language preferences
Referring URLs
Device name, country, and general location

We also collect information regarding how and when you use our Services, along with other technical data. This information is primarily used to ensure the security and proper functioning of our Services, as well as for internal analytics and reporting purposes.

How Do We Use Your Information?

In summary: We process your personal information based on our legitimate business interests, to perform and manage our contractual obligations with you, to comply with legal requirements, and, where applicable, based on your consent.

We use the information we collect or receive for the following purposes:

To Send Administrative Information
We may use your information to send you updates related to our products, services, and new features, as well as notifications about changes to our terms, conditions, and policies.
To Fulfill and Manage Orders
We use your information to process payments, returns, and exchanges and to manage bookings or transactions made through our Services.
To Deliver Services
We process your information to provide you with the services, products, or information you have requested.
To Request Feedback
We may contact you regarding your use of our Services to request feedback and gain insights to help improve our offerings.
To Respond to Inquiries and Provide Support
We use your information to respond to your questions, address concerns, and provide customer support related to our Services.
For Business and Operational Purposes
This includes data analysis, identifying usage trends, evaluating the effectiveness of marketing campaigns, and improving our Services, products, marketing strategies, and overall user experience.

Where required by applicable law, we rely on your consent to process your personal information. You may withdraw your consent at any time by contacting us.

Will Your Information Be Shared With Anyone?
In summary: We only share your personal information in the circumstances described below and with appropriate safeguards in place.

We may process or share personal information we hold based on the following legal grounds:

Consent
We may share your personal information when you have given us explicit permission to do so for a specific purpose.

Performance of a Contract
We may share your information when necessary to fulfill our contractual obligations to you.

Legal Obligations
We may disclose your information where required by law, regulation, court order, or governmental authority.

Vital Interests
We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any individual, or as evidence in legal proceedings.

Categories of Recipients

We may share your personal information with the following categories of recipients:

Service Providers
Third-party vendors, contractors, or agents who perform services on our behalf, such as payment processing, data hosting, email delivery, customer support, and analytics services.

Business Transfers
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another entity.

Affiliates
Our parent company, subsidiaries, joint ventures, or other entities under common ownership or control with us.

With Your Consent
We may share your personal information for any other purpose disclosed to you, provided you have given your consent.

All third parties with whom we share personal information are required to respect the confidentiality and security of your data and to process it in accordance with applicable laws and regulations.

Do We Use Cookies and Other Tracking Technologies?
In summary: Yes, we use cookies and similar tracking technologies to collect and use personal information about you.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us remember your preferences, maintain your login session, and enhance your overall user experience by enabling personalized features.

How Do We Use Cookies?

We use the following types of cookies on our Services:

Essential Cookies
These cookies are necessary for the proper functioning of our Services and enable core features such as security, network management, and accessibility.

Performance and Analytics Cookies
These cookies allow us to understand how users interact with our website, monitor usage patterns, and improve the performance and functionality of our Services.

Functional Cookies
These cookies remember the choices you make, such as language preferences or region, to provide a more personalized and consistent experience.

Advertising and Targeting Cookies
These cookies are used to deliver relevant advertisements, limit the number of times you see an ad, and help measure the effectiveness of advertising campaigns.

Managing Cookies

You may choose to set your browser to refuse cookies or to notify you when cookies are being sent. Please note that disabling or rejecting cookies may affect the availability and functionality of certain features of our Services.

How Long Do We Keep Your Information?

In summary: We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In determining the appropriate retention period for personal information, we consider the following factors:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which the personal information is processed and whether those purposes can be achieved through alternative means
Applicable legal, regulatory, tax, accounting, or other statutory obligations

Once the applicable retention period has expired, we will securely delete, destroy, or anonymize your personal information in accordance with applicable laws and best practices.

How Do We Keep Your Information Safe?

In summary: We implement appropriate organizational and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security safeguards include, but are not limited to, the following:

Encryption of data in transit using secure HTTPS protocols and, where appropriate, encryption of data at rest
Access controls designed to restrict personal information to authorized personnel only
Regular security assessments, monitoring, and vulnerability testing
Ongoing employee training on data protection, confidentiality, and security best practices
Physical security measures at locations where personal information is stored or processed

While we take reasonable steps to safeguard your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of your information.

Do We Collect Information From Minors?

In summary: We do not knowingly collect or solicit personal information from children under the age of 16.

If you are under 16 years of age, please do not provide any personal information through our Services. In the event that we become aware that we have collected personal information from a minor without verified parental or guardian consent, we will take appropriate steps to delete such information as soon as reasonably possible.

If you believe that we may have collected personal information from or about a child under the age of 16, please contact us at info@dgtrek.com, and we will promptly investigate and address the matter.

What Are Your Privacy Rights?

In summary: You may have certain rights under applicable data protection and privacy laws in relation to your personal information.

Depending on your location, these rights may include the right to access, correct, update, or delete your personal information, as well as to object to or restrict certain types of processing. To exercise any of your privacy rights, please contact us at info@dgtrek.com. We will respond to all requests within the timeframes required by applicable law.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems or applications offer a Do-Not-Track (DNT) feature that allows you to signal your preference regarding the tracking of online browsing activities. At this time, our website does not respond to or alter its data collection and usage practices when a DNT signal is received.

Do We Make Updates to This Policy?

In summary: Yes, we may update this Privacy Policy as necessary to remain compliant with applicable laws and regulations.

We may revise this Privacy Policy from time to time. Any updates will be reflected by a revised “Effective Date” at the top of this policy. The updated version will become effective as soon as it is made accessible. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

How Can You Contact Us About This Policy?

If you have any questions, concerns, or comments about this Privacy Policy, you may contact us using the details below:

Email:
info@dgtrek.com

Postal Address:
Destination Guru Tours & Treks
Kathmandu, Nepal

Privacy Policy